Refund policy

Return Policy


Satisfaction Guarantee, Returns, and Refunds

We want you to be satisfied with your EverVisions purchase. If the product doesn’t meet your expectations, you may return the unused portion of your order within 30 days from the date of delivery for a refund, subject to the terms below.

By placing an order, you agree to this Return & Refund Policy.

Subscription & Cancellation

If enrolling in our Refill & Save program, you agree to the following subscription terms, designed to protect your account and payment data:

Primary Cancellation Method: Secure Portal Mandate: For the fastest and most secure cancellation, subscription changes our 24/7 Secure Account Management Portal provides instant access to your billing account. This portal uses enhanced authentication to protect your privacy and prevent unauthorized charges.

Customer Support (For Accessibility): If you are unable to access the Secure Portal, you may email our dedicated support line to request assistance. Our customer service will assist you to get to the portal. If the customer service determines the customer is unable to reach the Portal (Lost Email, Not receiving verification code, technical issues with site). Customer service will ask if the customer would like to request a ticket for manual cancellation. Note: This process is not instant and is serviced on a first come first serve basis requires written confirmation, and evidence (screenshots, email logs), and a mandatory identity verification step (e.g., providing security answers or verifying payment details) to ensure we are protecting your account from fraud.

Email/Chat Requests Not Valid: For security and verification reasons, cancellation requests sent via email or customer support chat threads are not processed as cancellations.

Pre-Billing Notification: Customers are sent an automated notification 24 hours prior to any billing, providing a window to pause or stop a renewal via the portal.

Minimum Commitment: If your subscription was established under an incentivized model with a mandatory minimum commitment, this obligation must be fulfilled before the account can be cancelled.

 

 

1. Return Window & Eligibility

You have 30 days from the date of Placing your order to request a return.

You must return any unused portion of your order. Completely used or empty products are not eligible for a refund.

The remaining product must be in reasonably good condition and not deliberately damaged or contaminated.

You must provide a receipt or proof of purchase (your order number is sufficient).

We reserve the right to deny a refund if the returned product is completely used, damaged due to misuse, or missing components not due to our error.

 

 

2. How to Start a Return (RMA Required)

To initiate a return:

Email us at supportforevervisions@gmail.com within 30 days of delivery.

Include your full name, order number, and reason for return.

If your return is approved, we will issue a Return Merchandise Authorization (RMA) number and send you:

A return shipping label, and

Instructions on how and where to send your package.

Important:

Items sent back without first requesting a return and receiving an RMA will not be accepted or refunded.

Packages marked “Return to Sender” without an RMA cannot be processed.

 

 

3. Return Shipping & Fees

When your return is approved, we will provide a prepaid return shipping label.

The cost of this return label will be deducted from your refund amount.

We are not responsible for delays, loss, or damage that occur while the return shipment is in the carrier’s possession.

Original shipping charges (if any), customs, or import fees are non-refundable.

 

 

4. Damages and Issues

Please inspect your order immediately upon delivery.

Contact us right away at supportforevervisions@gmail.com if:

The item is defective or damaged, or

You received the wrong item.

We may request photos or video of the issue to verify the problem and determine the appropriate solution.

 

 

5. Exceptions / Non-returnable Items

We do not accept returns for:

Orders where the product has been completely used or emptied

Items damaged due to misuse, improper storage, or neglect

Sale items, discounted/clearance items, or gift cards

Products returned after the 30-day window (except where required by law)

If you’re unsure whether your item is eligible, email supportforevervisions@gmail.com before sending anything back.

 

 

6. European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.

You must still return the unused portion of your order in the same condition that you received it and provide proof of purchase. Return shipping costs remain your responsibility unless otherwise required by local law.

 

 

7. Refunds

After our warehouse receives and inspects your return:

We will notify you by email whether your refund is approved or rejected.

If approved, a refund will be issued to your original payment method within 10 business days.

Please note:

Your bank or credit card company may take additional time to process and post the refund.

The cost of the return shipping label will be deducted from your refund.

Original shipping fees (if any) are non-refundable.

If more than 15 business days have passed since we approved your refund and you still haven’t received it, contact us at supportforevervisions@gmail.com.

 

 

8. Chargeback Policy & Fraud Prevention

Initiating a chargeback or payment dispute with your bank before following the prescribed return and refund procedures is a violation of this policy. Customers must first use the established RMA process outlined in Section 2 to request a refund. Any customer who initiates a chargeback without first contacting us to resolve the issue, or after an RMA is rejected, risks the following:

  • Account Suspension: Your EverVisions account will be immediately suspended, and all current services will be halted.

  • Collection Action: We reserve the right to dispute the chargeback and seek recovery of the disputed amount, fees, and collection costs through legal or third-party debt collection means.

This measure is in place to prevent fraud and ensure that all legitimate refund requests are processed quickly and securely through our verified system.

 

 

9. Contact

For any questions regarding returns or refunds, contact us at:

Email: supportforevervisions@gmail.com

Business Address (not a return address):
EverVisions
212-35 42nd Ave, Ste 2
Bayside, NY 11361